Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. (excluding shipping as we are unable to refund the initial shipping cost of your order).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. or may not be eligible for refund or be subject to a restocking fee (20% of the cost). We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at andrea@harmonyhomess.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at andrea@harmonyhomess.com

Damages and issues
Please inspect your order upon received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Cake and flowers Toppers, DTF, Sublimation ans vinyl prints, Custom Clothing, Innovative Stationary  : 

If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item we will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Returned items must be delivered to us unused, in original packaging  unopened and in the same condition they were send or may not be eligible for refund or be subject to a restocking fee (20% of the cost). We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

AMIIBOS ART:

All amiibos are final sales. They are not returnable, exchange, refoundable.

All Amiibos are tested twice before shipping.

If you have any questions please send us a message before purchasing.

Order of $45 plus we send videos of your amiibos being tested per request.  

 

Amiibos listing and items are not affiliated with Nintendo. We DO NOT sell amiibos codes but the fan art of video games. All products names, logos, and brands are property of their respective owners. All company,  products and service names used in this area for identification purpose only. Use of these names, logos, and brands does not imply endorsement, nor ownership. We are not affiliated, or an official partner of Nintendo of America Inc. We disclaim proprietary intent on the marks and names. Nintendo own all rights and we have no affiliation with Nintendo or any of affiliates. 

Unfortunately, we cannot accept returns on sale items or gift cards.

"Final Sale" items are not returnable, exchange or refundable. They are final sales. Please read description if the item in your cart has a "Final Sale"

Custom/ Personalized Tumblers:

Products that have been personalized or altered to clients request cannot be returned unless defective to means of inability of being used for its intended purpose. Tumblers main purpose is to drink beverages. 

Products that have not been personalized or altered can be returned or exchange within 14 days, as long as it has not been used. No scratches or used. All packaging must be returned with tumbler in order to process the return or exchange. Please contact us if you have any questions to andrea@harmonyhomess.com

Smart Tags and Personalized Tags

Products that have been personalized or altered to clients request cannot be returned unless defective to means of inability of being used for its intended purpose. Tumblers main purpose is to drink beverages. 

Products that have not been personalized or altered can be returned or exchange within 14 days, as long as it has not been used. No scratches or used. All packaging must be returned with tumbler in order to process the return or exchange. Please contact us if you have any questions to andrea@harmonyhomess.com

Custom T-shirts: 

Products that have been personalized or altered to clients request cannot be returned unless defective to means of inability of being used for its intended purpose. Wrong size on a personalized t-shirt will not be returned.  

Products that have not been personalized or altered can be returned or exchange within 14 days, as long as it has not been used. For returns to be accepted, T-shirts cannot be used, have stains, or have been washed. All packaging must be returned with t-shirt in order to process the return or exchange. Please contact us if you have any questions to andrea@harmonyhomess.com

 

Clearance items:

Items marked as clearance are not returnable. All item disclosure of each item is in the description, including the discrepancies and the reason why is in clearance. Therefore, all items in the clearance room are “Sold as is”. None returnable not exchangeable. If you have any questions please feel free to contact us at andrea@harmonyhomess.com

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. (excluding shipping as we are unable to refund the initial shipping cost of your order).Please remember it can take some time for your bank or credit card company to process and post the refund too.